The $54 Lesson: What Vaccines Teach Us About Good Decisions
A recent Economist article highlighted an astonishing 54-to-1 return on immunisation programmes. But what does that tell us about how we make, and evaluate, good decisions?
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Decision Journals: The Missing Link Between Frameworks and Results
Most frameworks fail not because they’re flawed, but because we never revisit the decisions they shape. Decision journals close that loop—bringing accountability, calibration, and a culture of truth-seeking to product and strategy teams.
AI Governance in Fraud Detection
As AI-powered fraud detection becomes increasingly sophisticated, the regulatory landscape is shifting. Financial institutions must navigate a web of explainability requirements and governance standards that promise to transform how fraud prevention systems are selected, deployed, and monitored.
No Regrets? How AI Is Changing Business Decision-Making
AI is reshaping business decision-making, promising to minimize regret in fraud detection, pricing, and customer retention. But as companies optimize away uncertainty, who owns the regret when AI gets it wrong? This article explores how AI shifts responsibility and what it means for consumer trust.
The Cost of Second-Guessing: How Businesses Manage Their Own Regret
Regret shapes how businesses and consumers make decisions. But while individuals fear buyer’s remorse, companies worry about fraud, pricing mistakes, and missed opportunities. Striking the right balance is vital; overcorrecting in one direction means lost revenue, while too much risk damages trust.
Regret Minimisation: How Payment Platforms Engineer Your Decisions
The digital marketplace isn't just selling products—it's engineering emotions. Behind every checkout page and "limited time offer" lies a sophisticated understanding of our deepest purchasing anxiety: the fear of making the wrong choice.
The Fragility of Transatlantic Data Transfers
As digital commerce grows increasingly global, the legal frameworks governing data transfers across borders have never been more important. Yet these frameworks remain surprisingly fragile, especially between the EU and US.
From Confusion to Exclusion
Clear communication in banking isn't just about customer service—it's about enabling confident participation in the modern financial world.
When Systems Fail: The Hidden Impact on Financial Inclusion
The Treasury Committee's investigation into Barclays' January outage reveals a critical but often overlooked relationship: the connection between operational resilience and financial inclusion.
The Consistency Principle in Digital Products: Why Small Interactions Matter More Than Big Features
In nature, the most dramatic transformations often come from consistent forces rather than sudden events. Rivers carve canyons not through violent floods, but through persistent flow. The same principle applies to digital products.
The Engagement Problem: Designing Automation That Keeps Humans in the Loop
In The Automation Paradox, I explored how financial automation risks disengaging users. This follow-up examines how automation can enhance, rather than replace, human judgement—ensuring users remain active participants in decision-making rather than passive observers.
The Automation Paradox How Smart Banking Features May Be Making Us Worse with Money
Smart banking features promise to streamline our finances through automation and clever defaults. But are we sacrificing financial awareness for convenience? Explore the tension between automated money management and mindful decision-making in personal finance.
The Psychology of Modern Payment Choices From Cards to BNPL
How do payment methods influence our spending decisions? From the psychological distance created by card payments to the sophisticated mechanisms of Buy Now, Pay Later services, this article examines the hidden forces shaping our financial choices.
Seeing Around Corners Developing Second-Order Thinking
When Amazon introduced one-click purchasing in 1999, it seemed like an obvious win. Reduced friction, higher sales. But the ripple effects continue to reshape retail in unexpected ways, from return fraud to changing consumer psychology. Welcome to the world of second-order thinking.