Support

We're here to help ensure you get the most from your subscription.

Getting Help

For any questions about your subscription, technical issues, or general enquiries, please email us at: hello@transactionintelligence.net

We aim to respond to all support requests within 24-48 hours during business days.

Common Questions

Account & Subscription Management

• To update your payment details or manage your subscription, please log into your account
• For billing enquiries or issues accessing premium content, contact us at the email above

Technical Issues

If you're experiencing problems accessing the site or viewing content:

• Try clearing your browser cache and cookies
• Ensure you're using a modern browser (Chrome, Firefox, Safari, or Edge)
• Check you're logged into your account

Subscription Terms

Your subscription is governed by our Terms & Conditions and Privacy Policy:

• Terms & Conditions
• Privacy Policy

Cancellations & Refunds

You can cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period, and you'll retain access until then.

For any concerns about your subscription or if you believe there's been an error with your billing, please contact us at hello@transactionintelligence.net. We review all requests on a case-by-case basis and aim to resolve any issues fairly.

Payment Processing

All payments are securely processed through Stripe. We do not store your payment card details on our servers. For questions about payment security, please refer to Stripe's security documentation.

Last updated: July 2025