From Confusion to Exclusion
Clear communication in banking isn't just about customer service—it's about enabling confident participation in the modern financial world.
Seeing Around Corners Developing Second-Order Thinking
When Amazon introduced one-click purchasing in 1999, it seemed like an obvious win. Reduced friction, higher sales. But the ripple effects continue to reshape retail in unexpected ways, from return fraud to changing consumer psychology. Welcome to the world of second-order thinking.
Consistency Over Intensity: The Hidden Power of Small Actions
As January ends, packed gym classes thin out, with 80% of New Year's resolutions already abandoned. While we celebrate dramatic transformations, we overlook a far more powerful force: consistency. The science shows that small, regular actions trump sporadic bursts of intense effort.
Making Good Decisions
Explore practical frameworks for better decision-making, from understanding operating environments to effectively communicating choices. Learn how structured approaches can set you up for success in both personal and professional contexts.
Boring is Good
In uncertain times, dependable partners who deliver on commitments without drawing attention become invaluable. For service providers, being 'boring' might be the highest compliment—it means you're doing your job flawlessly.