Transaction Intelligence

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Payments

Explore the evolving landscape of payment technologies and consumer behaviors - from traditional card transactions to Buy Now, Pay Later services. This collection examines how payment methods influence spending decisions, the psychology behind financial choices, and the design principles that shape transaction experiences. Whether you're interested in the mechanics of modern payment rails or emerging payment innovations, these insights help decode how money moves in the digital economy.

When Claude Ran a Shop: Lessons in AI Autonomy and the Future of Work

When Claude Ran a Shop: Lessons in AI Autonomy and the Future of Work

Anthropic let their AI run a shop. It failed magnificently—giving away discounts, selling at a loss, and having an identity crisis. Yet this disaster might be the clearest signal yet of how AI will transform work: not by replacing humans, but by orchestrating them at unprecedented scale.

The Customer Lifecycle Leader: Why Your Next VP Should Own Presales to Renewal

The Customer Lifecycle Leader: Why Your Next VP Should Own Presales to Renewal

The artificial silos between Presales, Professional Services, and Customer Success are killing enterprise software companies. Here's why your next VP should own the entire customer journey and how to make it work.

Not the Whole Story: How Zero-Sum Thinking Distorts Payment Innovation

Not the Whole Story: How Zero-Sum Thinking Distorts Payment Innovation

Zero-sum headlines declare “cash is dead” or frame BNPL as a credit-card killer. Fresh UK Finance data tell a different story: contactless, cash and BNPL are all growing; layered, not cannibalised. Here’s why clinging to win-lose narratives skews product bets and policy debates.

The Psychology of Modern Payment Choices From Cards to BNPL

The Psychology of Modern Payment Choices From Cards to BNPL

How do payment methods influence our spending decisions? From the psychological distance created by card payments to the sophisticated mechanisms of Buy Now, Pay Later services, this article examines the hidden forces shaping our financial choices.

Learning to ❤️ My PIN

Learning to ❤️ My PIN

With Strong Customer Authentication (SCA) reshaping online security, how can banks balance security with customer convenience?